PRIVACY POLICY
What Type Of Data Do You Collect?
When you interact with us, we may collect different types of information from you, whether the interaction is direct (through our website and mobile application) or passive (through your web cookies) or even from third parties (like our social media platforms: Facebook, Twitter, Instagram…).
The information we collect may include:
a. Contact information such as your name, address, email, phone number, gender, and birthday.
b. Information about your purchases (what products you bought, what prices you paid…) and returns.
c. The data that you provide us with when filling out the Tigre Newsletter electronic form.
d. Information relevant to your interests and preferences based on your search and browsing history.
e. Information about your health to help us choose the best cosmetics for you. Such information includes your skin type, skin shade, and sensitivity issues.
f. Reviews you leave on our sites, mainly on our website and social media platforms (please remove the word website if Tigre’s website does not include a review section), as well as feedback and suggestions.
Why Do We Collect Data?/How Do We Use The Collected Data?
We use the information we collect from you for various reasons, including:
a. To process your order (For example, packing the items registered on the “Add to Cart” list, providing the delivery company with your information so that purchased items reach you…).
b. For marketing purposes: If you give us your consent, we will send you promotional and marketing emails or messages as may be specified in the consent form.
c. To improve our website in order to serve you better.
d. To protect you, third parties we deal with, as well as our sites, from cyber-attacks.
e. To prevent fraud and counterfeiting.
f. To comply with legal requirements, including court orders.
g. To notify you of product release or other product or service updates, and of amendments made to this Policy.
Who Do You Share My Information With?
We do not share your personal information with third parties, be it for free or in return for compensation, with the exception of the following:
a. Mother or Daughter companies and their branches for auditory purposes.
b. Our trusted partners. (If unavailable, please don’t mention)
c. Our service providers (that is, our agents or employees that fulfill your orders, including but not limited to: The shipping company, the local courier, and the after-sales service team).
d. Our Internet Service Providers for Website maintenance.
e. Our attorneys and legal advisors in case of legal claims from us or against us.
f. Banks – or other online payment companies.
g. Third parties, if our business is to be merged, dissolved, or liquidated, and such parties are involved in these processes.
h. The Court, by virtue of Law or Court order.
Will You Get My Consent Before Using My Data?
The only access to our sites, including website and social media is considered full consent for using your data as set herein.
However, pursuant to Article 6/1/a of the EU Regulation 679/2016, in order for us to send you our newsletter and keep you updated on our products, services, promotions, surveys, we need your explicit consent. Should you not provide us with your consent, we will not be able to proceed with your subscription to our Newsletter. You may freely revoke your consent (see number 6 of the policy) without prejudice to the lawfulness of the data processing prior to revocation, by simply following the link enclosed in all our Newsletters or by writing to our customer service team.
What Types Of Cookies Do We Collect?
Cookies are text files sent by the computer hosting the visited website to the website user’s browser (Internet Explorer , Firefox, Google Chrome, etc..). These text files are stored on the user’s device and allow the website to identify the user’s device for an easy browsing experience, as the user will be able to connect to the website without having to re-enter their information every time.
We collect several types of cookies, mainly browsing technical cookies, operational technical cookies, analytical cookies, and third-party profiling cookies, some of which are collected upon website entry while the others are collected after requesting your express consent.
These cookies allow us to facilitate your website login experience, by saving your login information, language preferences, content of shopping list, and favorite products. They also allow us to improve our website for better customer service and to measure our website activity. Some cookies are saved by third-parties such as the cookies related to the advertising agencies we deal with. Kindly note that these cookies are subject to the Policy of the aforementioned agencies.
You can always adjust your browser settings to adapt our cookies policy to your preferences:
If your web browser is Google Chrome:
1. On your computer, open Chrome .
2. At the top right, click More Settings .
3. Under “Privacy & Security,” click Cookies and other site data.
4. Select an option: Block all cookies (not recommended). Block third party cookies in Incognito. Block third-party cookies.
If your web browser is Mozilla Firefox:
1. Select the main menu (three bars).
2. Select Options.
3. Select the “Privacy & Security” tab.
4. This section allows you to change your cookies and other privacy settings.
If your web browser is Internet Explorer:
1. Click ‘Tools’ (the gear icon) in the browser toolbar.
2. Choose Internet Options.
3. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.
If your web browser is Android:
1. On your Android device, open Chrome.
2. At the top right, tap More. Settings.
3. Tap Site settings. Cookies.
4. Select an option: Allow cookies. Block all cookies (not recommended). Block third-party cookies in Incognito. Block third-party cookies.
If your browser is Iphone (Safari iOS):
1. Go to Settings, then scroll down and select “Safari”.
2: Scroll down to “Privacy & Security”.
3: Verify “Block All Cookies” is ticked (green/white)
4: Clear the browser cache and reopen the browser.
For How Long Will My Personal Information Be Kept In A Form That Allows Me To Be Identified?
Your personal information will be kept for 3 years starting from the time you last interacted with our sites including our website, social media platforms and mobile application.
In the event a legal action is initiated, your personal information will remain available after expiration date above until the final verdict is out.
At the end of the Data Retention Term (3 years), we will delete all your personal information from our servers.
How Will TigreMilano Protect My Personal Information?
Your data will be processed electronically pursuant to the applicable laws, in accordance with the prescriptions under the provisions in force – as subsequently amended and/or supplemented – issued by the Authority for Personal Data Protection (which include Guidelines for promotional activities and against spam issued on 4 July 2013) and, in any case, in a manner that guarantees their protection and confidentiality and prevents unauthorized disclosure, use, alteration or deletion thereof.
Being in the virtual world of the Internet and the possibility of cyber-attacks it often carries, we cannot guarantee that your personal information will be completely safe. However, we will take all necessary industry-standard security measures in order to protect your personal information from unauthorized access, use, or disclosure.
Aside from abiding by the EU Privacy Protection laws and regulations, we use the latest encryption and Secure Socket Layer (SSL) technology.
Also, we refrain from sharing your information with third parties unless necessary, and after entering into Data Protection agreements with them, especially if they are located outside Europe where laws are incompatible with the EU Privacy Protection laws and regulations.
For detailed information, please contact our Privacy Chief Officer at:info@tigremilano.com
What Are My Rights Regarding My Personal Information
Tigre S.R.L respects your rights regarding the type of data processed, recipients accessing your data, Data Retention Term s and more. Please find below the main rights you benefit from in this regard:
a. Accessing your saved personal information and printing out a copy.
b. Requesting correction and amendment of information if incomplete, outdated or inaccurate.
c. Requesting complete deletion of information if it is out of date, if it no longer fulfills the purpose of data processing, if you decide to withdraw your consent for data collected after express consent, if you object to the data collection process, if processing your personal information is unlawful, if Tigre S.R.L is legally obligated to delete your personal information (such as in case of mutual agreement or court order).
d. Requesting data restriction, thereby allowing us to collect some of your data despite unlawfulness or legal obligation.
You may also request data restriction if you wish us to collect your data post-expiry, because you need it for your defense in judicial claims.
Who Can I Contact Regarding My Personal Information?
Tigre S.R.L puts at your service professional personnel that are always ready to answer your questions and address your concerns about your personal information. We kindly request you to contact them using the following details:.
Email: info@tigremilano.com | Mobile: +393313177005