Care & Services

Jewelry care

To help preserve the beauty and condition of your Tigre Milano jewelry, avoid direct contact with perfume, cosmetics, lotions, chemicals and cleaning products. Remove jewelry before swimming, showering, exercising or any activity that may expose it to impact, moisture or abrasion.

When it is not being worn, store each piece separately in its original Tigre Milano packaging or a soft jewelry pouch to help prevent scratching and damage. Please also follow any care instructions supplied with your specific creation.

Adjustments and sizing

Selected creations may be eligible for adjustment or sizing, depending on their design, materials and technical specifications. Every request is assessed to determine whether the modification can be completed without compromising the creation.

Please allow a minimum of 15 days for an approved adjustment service. Customized or technically complex pieces may require longer. We will advise you of the estimated timeframe and any applicable charge after assessment and before beginning chargeable work.

An adjustment request does not, by itself, create a right to return, exchange or refund a creation. If your request concerns a possible defect or an error against the confirmed order, we will assess it under our Returns, Exchanges & Refunds policy and applicable law.

Repairs

If your Tigre Milano creation requires repair, please contact Client Services or bring it to our boutique for assessment. Our team will examine the piece and advise whether the requested repair is technically possible.

Repair times and any applicable charges will be communicated after assessment and before chargeable work begins. Replacement stones, components or materials are subject to availability.

If you believe the issue may be a defect, please contact us before arranging a repair through a third party so that we can assess your request.

Customized and personalized creations

Because customized and personalized pieces are made to individual specifications, certain adjustments or repairs may not be technically possible. Any proposed modification is subject to assessment and approval.

An adjustment or repair is an after-sales service and does not, by itself, change the terms of the original sale. Your rights under applicable consumer law remain unaffected.

Requesting a service

Please contact Client Services before sending a creation to us. Provide your order details, a description of your request and photographs where relevant. Our team will advise whether the piece should be brought to the boutique or sent for assessment.

Each request is considered individually according to the creation’s design, materials, condition and the work required. We will confirm the available service, estimated completion time and any applicable charges before beginning chargeable work.