Delivery & Payments

Orders and availability

Tigre Milano creations are prepared with care. Some pieces are available from stock, while others are produced, sized or personalized specifically for you.

All orders are subject to availability and are accepted when Tigre Milano sends an order confirmation. Please review the confirmed creation, size, finish, personalization and delivery details carefully. If anything is incorrect, contact our Client Services team promptly. Changes requested after confirmation may not be possible and may affect the price or delivery timeframe.

Delivery

Delivering to :

For in-stock pieces, estimated delivery times are:

• Qatar: Same day or next day, subject to the time of order confirmation, delivery location and courier availability.
• GCC: 1–2 weeks for Saudi Arabia, the United Arab Emirates, Kuwait, Bahrain and Oman.
• Europe: 2–3 weeks.
• Other destinations: Please contact Client Services for an estimate.

Pieces that are not in stock, including customized sizes and personalized creations, generally require 2–4 weeks of production. This is in addition to the delivery time for your destination. We will advise you if a creation requires a different production timeframe.

Delivery times are estimates unless a specific date is expressly confirmed in writing. Production requirements, courier operations and customs clearance may cause delays. If we become aware of a significant delay, we will contact you with an update and the options available under applicable law.

Please provide a complete and accurate delivery address. Additional costs arising from an incorrect address, an unsuccessful delivery attempt or a requested change of destination may be charged after we advise you of the amount.

International duties and taxes

Orders delivered outside Qatar may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. Unless your order confirmation expressly states that these charges are included, they are the recipient’s responsibility and may need to be paid before delivery.

Customs processing may affect delivery times. If a shipment is refused or remains unclaimed, we will contact you about the available options and any documented return, storage or redelivery costs, subject to applicable law.

Payment

Available payment methods, currencies and delivery charges will be displayed at checkout or communicated before your order is confirmed. Payment options may vary according to your location and order type.

Orders are subject to payment authorization. If payment cannot be authorized, we will contact you before proceeding. For assistance with payment or an order, please contact our Client Services team.

Returns, Exchanges & Refunds

Change-of-mind purchases

Due to the exclusive nature of Tigre Milano creations, confirmed orders are final and are not eligible for a change-of-mind return, exchange or refund, except where applicable law provides otherwise.

Customized and personalized creations are made to individual specifications. Once confirmed, these orders cannot be cancelled, returned or exchanged because of a change of mind, except where required by law.

We encourage you to review the product description, measurements, sizing, materials, colors, customization details and delivery information before completing your purchase. Colors may appear slightly different depending on your screen, and natural materials or hand-finished details may show minor variations.

Damaged, defective or incorrect items

If your creation arrives damaged, appears defective or differs from your confirmed order, please contact Client Services as soon as reasonably possible. Include your order number, a description of the issue and clear photographs where available. Please keep the creation and its packaging while we review your request.

We may need to inspect the creation before confirming a solution. Depending on the circumstances and applicable law, the appropriate remedy may be a repair, replacement, price reduction or refund.

Our change-of-mind policy does not limit any legal rights you may have in relation to damaged, defective or incorrectly supplied goods. Reporting an issue promptly helps us investigate it, but does not remove any right that cannot legally be excluded.

Your legal rights

Consumer rights may vary according to your location, how the order was placed and whether the creation was made to your specifications. If applicable law gives you a cancellation, return or other right that cannot be excluded, that right takes precedence over this policy. Please contact Client Services if you wish to exercise it.